{"id":17018,"date":"2020-05-31T13:23:30","date_gmt":"2020-05-31T18:23:30","guid":{"rendered":"https:\/\/learncctv.com\/?p=17018"},"modified":"2020-12-25T09:35:41","modified_gmt":"2020-12-25T14:35:41","slug":"wyze-camera-says-its-offline","status":"publish","type":"post","link":"https:\/\/learncctv.com\/wyze-camera-says-its-offline\/","title":{"rendered":"Wyze camera says it&#8217;s offline (solved)"},"content":{"rendered":"<p style=\"text-align: justify; cursor: text;\">Does your <strong>Wyze camera say it&#8217;s offline<\/strong> in the app but you know for sure that it&#8217;s online? I &#8216;ve been there and I know how to <strong>quickly fix<\/strong><strong> the problem<\/strong>.<\/p>\n<p><span><img decoding=\"async\" alt=\"Wyze CAM Blue LED status connected\" data-id=\"17031\" width=\"719\" data-init-width=\"722\" height=\"218\" data-init-height=\"219\" title=\"Wyze CAM Blue LED status connected\" loading=\"lazy\" src=\"https:\/\/learncctv.com\/wp-content\/uploads\/2020\/05\/Wyze-CAM-Blue-LED-status-connected.jpg\" data-width=\"719\" data-height=\"218\"><\/span><\/p>\n<p><span data-preserver-spaces=\"true\">There are different reasons the Wyze can&#8217;t connect to the network and I already wrote about this in my article about the&nbsp;<\/span><a href=\"https:\/\/learncctv.com\/wyze-error-code-42-solved\" style=\"outline: none;\" target=\"_blank\" rel=\"noopener\"><span data-preserver-spaces=\"true\">Wyze error code 42.<\/span><\/a><\/p>\n<p><span data-preserver-spaces=\"true\">But you are not facing a network problem, are you? Let&#8217;s discuss about that&#8230;<\/span><\/p>\n<h2 style=\"text-align: justify; cursor: text;\"><span data-preserver-spaces=\"true\">The misleading Wyze Cam offline message<\/span><\/h2>\n<p style=\"text-align: justify;\"><span data-preserver-spaces=\"true\">But what annoys me the most is when the camera says it&#8217;s offline and I know for sure that it&#8217;s NOT because I can see the blue LED that indicates the camera is connected and I can even&nbsp;<\/span><a href=\"https:\/\/learncctv.com\/wyze-cam-on-pc\" style=\"outline: none;\" target=\"_blank\" rel=\"noopener\"><span data-preserver-spaces=\"true\">watch it on my PC<\/span><\/a><span data-preserver-spaces=\"true\">&nbsp;as an alternative method.<\/span><\/p>\n<p style=\"text-align: justify; cursor: text;\"><span data-preserver-spaces=\"true\">After trying to find a solution to this problem, I finally tried one that worked and fixed the problem once and for all, so here is the solution&#8230;<\/span><\/p>\n<p style=\"text-align: justify; cursor: text;\"><span data-preserver-spaces=\"true\"><strong>To fix the Wyze Cam offline status in the app just <strong>manually&nbsp;<\/strong>install the firmware into the camera by flashing it via micro SD card.<\/strong><\/span><\/p>\n<h3 style=\"text-align: justify; cursor: text;\"><span data-preserver-spaces=\"true\">The steps to flash the Wyze Cam firmware<\/span><\/h3>\n<ol>\n<li style=\"text-align: justify; cursor: text;\"><span data-preserver-spaces=\"true\">\u200bDownload the Wyze Cam firmware \u200bon the <\/span><a href=\"http:\/\/\u200bhttps:\/\/support.wyzecam.com\/hc\/en-us\/articles\/360024852172-Release-Notes-Firmware\" target=\"_blank\" rel=\"noopener\"><span data-preserver-spaces=\"true\">Wyze website<\/span><\/a><span data-preserver-spaces=\"true\">.<\/span><\/li>\n<li style=\"text-align: justify; cursor: text;\"><span data-preserver-spaces=\"true\">Extract (Unzip) the file into your computer<\/span><\/li>\n<li style=\"text-align: justify; cursor: text;\"><span data-preserver-spaces=\"true\">Make sure the file name is &#8220;demo.bin&#8221; (or rename it)<\/span><\/li>\n<li style=\"text-align: justify; cursor: text;\"><span data-preserver-spaces=\"true\">Copy the file to a micro SD Card<\/span><\/li>\n<li style=\"text-align: justify; cursor: text;\"><span data-preserver-spaces=\"true\">Remove the camera&#8217;s power cable and insert the micro SD card<\/span><\/li>\n<li style=\"text-align: justify; cursor: text;\"><span data-preserver-spaces=\"true\">Press and hold the setup button and plug the power cable back<\/span><\/li>\n<li style=\"text-align: justify; cursor: text;\"><span data-preserver-spaces=\"true\">Keep pressing the button and wait until the LED turns solid blue<\/span><\/li>\n<li style=\"text-align: justify; cursor: text;\"><span data-preserver-spaces=\"true\">Release the setup button<\/span><\/li>\n<li style=\"text-align: justify; cursor: text;\"><span data-preserver-spaces=\"true\">Wait for 3 to 4 minutes until the camera reboots<\/span><\/li>\n<\/ol>\n<p style=\"text-align: justify; cursor: text;\"><span data-preserver-spaces=\"true\">Be patient while the camera is loading the firmware, it should take a few minutes and that&#8217;s completely normal, don&#8217;t panic and just wait a little bit.<\/span><\/p>\n<p style=\"text-align: justify; cursor: text;\"><span data-preserver-spaces=\"true\">When the camera is back online you&#8217;ll able to see it on your Wyze App.<\/span><\/p>\n<h2 style=\"text-align: justify; cursor: text;\"><span data-preserver-spaces=\"true\">\u200bHow to flash the firmware into the Wyze Cam<\/span><\/h2>\n<p style=\"text-align: justify; cursor: text;\"><span data-preserver-spaces=\"true\">See the images that illustrate this process.<\/span><\/p>\n<p style=\"text-align: justify; cursor: text;\"><span data-preserver-spaces=\"true\">Rename the file to &#8221; <em>demo.bin<\/em>&#8221; .<\/span><\/p>\n<p><span><img decoding=\"async\" alt=\"Rename the Wyze Cam firmware\" data-id=\"17027\" width=\"719\" data-init-width=\"828\" height=\"233\" data-init-height=\"268\" title=\"Rename the Wyze Cam firmware\" loading=\"lazy\" src=\"https:\/\/learncctv.com\/wp-content\/uploads\/2020\/05\/Rename-Wyze-Cam-firmware.jpg\" data-width=\"719\" data-height=\"233\"><\/span><\/p>\n<p style=\"text-align: justify; cursor: text;\"><span data-preserver-spaces=\"true\">Insert the micro SD card into the camera.<\/span><\/p>\n<p><span><img decoding=\"async\" alt=\"Wyze Cam SD Card\" data-id=\"17028\" width=\"719\" data-init-width=\"723\" height=\"206\" data-init-height=\"207\" title=\"Wyze Cam SD Card\" loading=\"lazy\" src=\"https:\/\/learncctv.com\/wp-content\/uploads\/2020\/05\/Wyze-Cam-SD-Card.jpg\" data-width=\"719\" data-height=\"206\"><\/span><\/p>\n<p style=\"text-align: justify; cursor: text;\"><span data-preserver-spaces=\"true\">Press and hold the setup button.<\/span><\/p>\n<p><span><img decoding=\"async\" alt=\"Wyze Cam setup button\" data-id=\"17029\" width=\"719\" data-init-width=\"722\" height=\"234\" data-init-height=\"235\" title=\"Wyze Cam setup button\" loading=\"lazy\" src=\"https:\/\/learncctv.com\/wp-content\/uploads\/2020\/05\/Wyze-Cam-Reset-button.jpg\" data-width=\"719\" data-height=\"234\"><\/span><\/p>\n<p style=\"text-align: justify; cursor: text;\"><span data-preserver-spaces=\"true\">Plug the power (USB) cable back to the camera *while holding the button).<\/span><\/p>\n<p><span><img decoding=\"async\" alt=\"Wyze Cam power cable\" data-id=\"17030\" width=\"719\" data-init-width=\"722\" height=\"234\" data-init-height=\"235\" title=\"Wyze Cam power cable\" loading=\"lazy\" src=\"https:\/\/learncctv.com\/wp-content\/uploads\/2020\/05\/Wyze-Cam-power-cable.jpg\" data-width=\"719\" data-height=\"234\"><\/span><\/p>\n<p style=\"text-align: justify; cursor: text;\"><span data-preserver-spaces=\"true\">Observe the LED status changes from Yellow to solid blue.<\/span><\/p>\n<p><span><img decoding=\"async\" alt=\"Wyze CAM Blue LED status connected\" data-id=\"17031\" width=\"719\" data-init-width=\"722\" height=\"218\" data-init-height=\"219\" title=\"Wyze CAM Blue LED status connected\" loading=\"lazy\" src=\"https:\/\/learncctv.com\/wp-content\/uploads\/2020\/05\/Wyze-CAM-Blue-LED-status-connected.jpg\" data-width=\"719\" data-height=\"218\"><\/span><\/p>\n<p style=\"text-align: justify; cursor: text;\"><span data-preserver-spaces=\"true\">Now your Wyze cam should stop displaying the offline message.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">If you still have problems, visit the&nbsp;<\/span><a href=\"https:\/\/support.wyzecam.com\" target=\"_blank\" rel=\"noopener\"><span data-preserver-spaces=\"true\">Wyze Cam website&nbsp;<\/span><\/a><span data-preserver-spaces=\"true\">and ask for help.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">I hope this can help you, please share this article with your friends.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Does your Wyze camera say it&#8217;s offline in the app but you know for sure that it&#8217;s online? I &#8216;ve been there and I know how to quickly fix the problem. There are different reasons the Wyze can&#8217;t connect to the network and I already wrote about this in my article about the&nbsp;Wyze error code [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":17025,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[209],"tags":[],"class_list":["post-17018","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-wyze-cam"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Wyze camera says it&#8217;s offline (solved) - Learn CCTV.com<\/title>\n<meta name=\"description\" content=\"Does your Wyze camera say it&#039;s offline in the app but you know for sure that it&#039;s online? 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