{"id":17737,"date":"2020-06-13T08:32:01","date_gmt":"2020-06-13T13:32:01","guid":{"rendered":"https:\/\/learncctv.com\/?p=17737"},"modified":"2020-12-16T11:34:26","modified_gmt":"2020-12-16T16:34:26","slug":"hikvision-communication-to-server-failed","status":"publish","type":"post","link":"https:\/\/learncctv.com\/hikvision-communication-to-server-failed\/","title":{"rendered":"Hikvision communication to server failed (solved)"},"content":{"rendered":"<p style=\"text-align: justify;\">If you are trying to set up your Hikvision device and the message \u201c<strong><em>Communication to Server Failed<\/em><\/strong>\u201d shows up, probably the DNS configuration is not correct on the device and you need to fix it.<\/p>\n<p><span><img decoding=\"async\" alt=\"Hikvision communication to the server failed\" data-id=\"17741\" width=\"374\" data-init-width=\"374\" height=\"293\" data-init-height=\"293\" title=\"Hikvision communication to the server failed\" loading=\"lazy\" src=\"https:\/\/learncctv.com\/wp-content\/uploads\/2020\/06\/Hikvision-communication-to-the-server-failed.jpg\" data-width=\"374\" data-height=\"293\"><\/span><\/p>\n<p style=\"text-align: justify; cursor: text;\">Every device that connects to a network and communicates to the Internet needs to have some parameters correctly configured and a <a href=\"https:\/\/amzn.to\/2MQ7gx8\" target=\"_blank\" style=\"outline: none;\" rel=\"noopener\">Hikvision DVR<\/a>, <a href=\"https:\/\/amzn.to\/2BSXkki\" target=\"_blank\" style=\"outline: none;\" rel=\"noopener\">NVR<\/a>, or <a href=\"https:\/\/amzn.to\/3dWB5rL\" target=\"_blank\" rel=\"noopener\">IP camera<\/a> follows the same principle.<\/p>\n<h2 style=\"text-align: justify; cursor: text;\">How to fix the &#8220;Communication to Server Failed&#8221; problem<\/h2>\n<p style=\"text-align: justify; cursor: text;\">To fix this problem, open the device&#8217;s network menu and set up the <strong>DNS Preferred<\/strong><strong>Server<\/strong> and <strong>Alternate DNS server<\/strong> to <strong>8.8.8.8<\/strong> and <strong>8.8.4.4<\/strong> respectively.<\/p>\n<p style=\"text-align: justify;\">The diagram shows an illustration of how the DVR asks the DNS server for the Hikvision IP address. That&#8217;s why it is so important to set up the DNS correctly.<\/p>\n<p><span><img decoding=\"async\" alt=\"Hikvision DNS Server communication\" data-id=\"17740\" width=\"719\" data-init-width=\"1457\" height=\"254\" data-init-height=\"515\" title=\"Hikvision DNS Server communication\" loading=\"lazy\" src=\"https:\/\/learncctv.com\/wp-content\/uploads\/2020\/06\/Hikvision-DNS-Server-communication.jpg\" data-width=\"719\" data-height=\"254\"><\/span><\/p>\n<p style=\"text-align: justify; cursor: text;\">The picture below shows how to change the DNS servers in a Hikvision DVR\/NVR.<\/p>\n<p><span><img decoding=\"async\" alt=\"Hikvision DNS configuration\" data-id=\"17742\" width=\"700\" data-init-width=\"700\" height=\"480\" data-init-height=\"480\" title=\"Hikvision DNS configuration\" loading=\"lazy\" src=\"https:\/\/learncctv.com\/wp-content\/uploads\/2020\/06\/Hikvision-DNS-configuration.jpg\" data-width=\"700\" data-height=\"480\"><\/span><\/p>\n<p style=\"text-align: justify; cursor: text;\">As long as the DNS servers are correct the DVR can communicate to the Internet.<\/p>\n<h2 style=\"text-align: justify; cursor: text;\">Why use these DNS Servers?<\/h2>\n<p style=\"text-align: justify;\"><span data-preserver-spaces=\"true\">The DNS IPs (8.8.8.8 and 8.8.4.4) are from&nbsp;<\/span><a href=\"https:\/\/developers.google.com\/speed\/public-dns\" style=\"outline: none;\" target=\"_blank\" rel=\"noopener\"><span data-preserver-spaces=\"true\">Google DNS servers<\/span><\/a><span data-preserver-spaces=\"true\">&nbsp;and they are available for public use so you can set up your devices to use them.<\/span><\/p>\n<p style=\"text-align: justify;\"><span data-preserver-spaces=\"true\">The advantage of using such a DNS server is that they are trustable and fast.<\/span><\/p>\n<p style=\"text-align: justify;\"><span data-preserver-spaces=\"true\">There are other alternatives out there such as the 4.2.2.2 which is a DNS server from&nbsp;<\/span><a href=\"https:\/\/www.berkeley.edu\/\" style=\"outline: none;\" target=\"_blank\" rel=\"noopener\"><span data-preserver-spaces=\"true\">Berkeley University<\/span><\/a><span data-preserver-spaces=\"true\">&nbsp;which is publicly available as well.<\/span><\/p>\n<h2 style=\"text-align: justify; cursor: text;\">Related articles<\/h2>\n<p style=\"text-align: justify; cursor: text;\"><span data-preserver-spaces=\"true\">Sometimes the problem could be also related to other network issues.<\/span><\/p>\n<p style=\"text-align: justify; cursor: text;\"><span data-preserver-spaces=\"true\">Here is a list of related articles that can help you.<\/span><\/p>\n<p style=\"cursor: text;\"><a href=\"https:\/\/learncctv.com\/how-to-configure-hikvision-ip-camera\" style=\"outline: none; cursor: text;\" target=\"_blank\" rel=\"noopener\"><span data-preserver-spaces=\"true\">How to configure Hikvision IP camera<\/span><\/a><\/p>\n<p style=\"cursor: text;\"><a href=\"https:\/\/learncctv.com\/how-to-configure-hikvision-ip-camera\" style=\"outline: none; cursor: text;\" target=\"_blank\" rel=\"noopener\"><span data-preserver-spaces=\"true\"><\/span><\/a><a href=\"https:\/\/learncctv.com\/hikvision-dvr-network-setup-for-local-network-access\" style=\"outline: none;\" target=\"_blank\" rel=\"noopener\"><span data-preserver-spaces=\"true\">Hikvision DVR Network Setup (For Local Network Access)<\/span><\/a><\/p>\n<p style=\"cursor: text;\"><a href=\"https:\/\/learncctv.com\/default-ports-for-hikvision-dvr\" style=\"outline: none;\" target=\"_blank\" rel=\"noopener\"><span data-preserver-spaces=\"true\">Default ports for Hikvision DVR\/NVR<\/span><\/a><\/p>\n<p><a href=\"https:\/\/learncctv.com\/how-to-setup-a-hikvision-dvr\" style=\"outline: none;\" target=\"_blank\" rel=\"noopener\"><span data-preserver-spaces=\"true\">How to set up a Hikvision DVR (basic configuration)<\/span><\/a><\/p>\n<p><a href=\"https:\/\/learncctv.com\/hikvision-port-forwarding\" style=\"outline: none;\" target=\"_blank\" rel=\"noopener\"><span data-preserver-spaces=\"true\">Hikvision port forwarding (step-by-step)<\/span><\/a><\/p>\n<h2><span data-preserver-spaces=\"true\">Conclusion<\/span><\/h2>\n<p style=\"text-align: justify; cursor: text;\"><span data-preserver-spaces=\"true\">The message \u201c<em><strong>Communication to Server Failed<\/strong><\/em>\u201d indicates that something is wrong with the network configuration and most of the time this related to the DNS servers but it can also be related to some other network problem.<\/span><\/p>\n<p style=\"text-align: justify; cursor: text;\"><span data-preserver-spaces=\"true\">Make sure you changed the DNS information as explained in this article but also check the network configuration to look for possible miss-configuration. <\/span><\/p>\n<p style=\"text-align: justify; cursor: text;\"><span data-preserver-spaces=\"true\">\u200bIf you need extra help visit the <\/span><a href=\"https:\/\/www.hikvision.com\/en\/\" target=\"_blank\" rel=\"noopener\"><span data-preserver-spaces=\"true\">Hikvision website<\/span><\/a><span data-preserver-spaces=\"true\"> and ask for help.<\/span><\/p>\n<p style=\"text-align: justify; cursor: text;\"><span data-preserver-spaces=\"true\">\u200bI hope this article can help you, please share it with your friends.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you are trying to set up your Hikvision device and the message \u201cCommunication to Server Failed\u201d shows up, probably the DNS configuration is not correct on the device and you need to fix it. Every device that connects to a network and communicates to the Internet needs to have some parameters correctly configured and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":17739,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[212],"tags":[],"class_list":["post-17737","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hikvision"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Hikvision communication to server failed (solved) - Learn CCTV.com<\/title>\n<meta name=\"description\" content=\"If you are trying to set up your Hikvision device and the message \u201cCommunication to Server Failed\u201d shows up, probably the DNS configuration is not correct.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/learncctv.com\/hikvision-communication-to-server-failed\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Hikvision communication to server failed (solved) - Learn CCTV.com\" \/>\n<meta property=\"og:description\" content=\"If you are trying to set up your Hikvision device and the message \u201cCommunication to Server Failed\u201d shows up, probably the DNS configuration is not correct.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/learncctv.com\/hikvision-communication-to-server-failed\/\" \/>\n<meta property=\"og:site_name\" content=\"Learn CCTV.com\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/learncctvnow\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/learncctvnow\" \/>\n<meta property=\"article:published_time\" content=\"2020-06-13T13:32:01+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2020-12-16T16:34:26+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/learncctv.com\/wp-content\/uploads\/2020\/06\/Hikvision-communication-to-the-server-failed-solved.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"509\" \/>\n\t<meta property=\"og:image:height\" content=\"413\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Claudemir Martins\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Claudemir Martins\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/learncctv.com\/hikvision-communication-to-server-failed\/\",\"url\":\"https:\/\/learncctv.com\/hikvision-communication-to-server-failed\/\",\"name\":\"Hikvision communication to server failed (solved) - Learn CCTV.com\",\"isPartOf\":{\"@id\":\"https:\/\/learncctv.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/learncctv.com\/hikvision-communication-to-server-failed\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/learncctv.com\/hikvision-communication-to-server-failed\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/learncctv.com\/wp-content\/uploads\/2020\/06\/Hikvision-communication-to-the-server-failed-solved.jpg\",\"datePublished\":\"2020-06-13T13:32:01+00:00\",\"dateModified\":\"2020-12-16T16:34:26+00:00\",\"author\":{\"@id\":\"https:\/\/learncctv.com\/#\/schema\/person\/2f21941fc3f450f670146e9ed189e38a\"},\"description\":\"If you are trying to set up your Hikvision device and the message \u201cCommunication to Server Failed\u201d shows up, probably the DNS configuration is not correct.\",\"breadcrumb\":{\"@id\":\"https:\/\/learncctv.com\/hikvision-communication-to-server-failed\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/learncctv.com\/hikvision-communication-to-server-failed\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/learncctv.com\/hikvision-communication-to-server-failed\/#primaryimage\",\"url\":\"https:\/\/learncctv.com\/wp-content\/uploads\/2020\/06\/Hikvision-communication-to-the-server-failed-solved.jpg\",\"contentUrl\":\"https:\/\/learncctv.com\/wp-content\/uploads\/2020\/06\/Hikvision-communication-to-the-server-failed-solved.jpg\",\"width\":509,\"height\":413,\"caption\":\"Hikvision communication to the server failed solved\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/learncctv.com\/hikvision-communication-to-server-failed\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/learncctv.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Hikvision communication to server failed (solved)\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/learncctv.com\/#website\",\"url\":\"https:\/\/learncctv.com\/\",\"name\":\"Learn CCTV.com\",\"description\":\"The place where you can learn CCTV\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/learncctv.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/learncctv.com\/#\/schema\/person\/2f21941fc3f450f670146e9ed189e38a\",\"name\":\"Claudemir Martins\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/learncctv.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/35af46e18600905d33ae99019d429631?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/35af46e18600905d33ae99019d429631?s=96&d=mm&r=g\",\"caption\":\"Claudemir Martins\"},\"description\":\"Claudemir Martins is a former Samsung Engineer with 19+ years of experience in the surveillance industry. He has been traveling around 17 different countries to teach people how to design, and install CCTV systems. He is currently working for Axis Communications as a Technical Services Engineer and living in the United States with his family.\",\"sameAs\":[\"https:\/\/learncctv.com\",\"https:\/\/www.facebook.com\/learncctvnow\"],\"url\":\"https:\/\/learncctv.com\/author\/claudemir-martinsgmail-com\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Hikvision communication to server failed (solved) - Learn CCTV.com","description":"If you are trying to set up your Hikvision device and the message \u201cCommunication to Server Failed\u201d shows up, probably the DNS configuration is not correct.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/learncctv.com\/hikvision-communication-to-server-failed\/","og_locale":"en_US","og_type":"article","og_title":"Hikvision communication to server failed (solved) - Learn CCTV.com","og_description":"If you are trying to set up your Hikvision device and the message \u201cCommunication to Server Failed\u201d shows up, probably the DNS configuration is not correct.","og_url":"https:\/\/learncctv.com\/hikvision-communication-to-server-failed\/","og_site_name":"Learn CCTV.com","article_publisher":"https:\/\/www.facebook.com\/learncctvnow","article_author":"https:\/\/www.facebook.com\/learncctvnow","article_published_time":"2020-06-13T13:32:01+00:00","article_modified_time":"2020-12-16T16:34:26+00:00","og_image":[{"width":509,"height":413,"url":"https:\/\/learncctv.com\/wp-content\/uploads\/2020\/06\/Hikvision-communication-to-the-server-failed-solved.jpg","type":"image\/jpeg"}],"author":"Claudemir Martins","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Claudemir Martins","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/learncctv.com\/hikvision-communication-to-server-failed\/","url":"https:\/\/learncctv.com\/hikvision-communication-to-server-failed\/","name":"Hikvision communication to server failed (solved) - Learn CCTV.com","isPartOf":{"@id":"https:\/\/learncctv.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/learncctv.com\/hikvision-communication-to-server-failed\/#primaryimage"},"image":{"@id":"https:\/\/learncctv.com\/hikvision-communication-to-server-failed\/#primaryimage"},"thumbnailUrl":"https:\/\/learncctv.com\/wp-content\/uploads\/2020\/06\/Hikvision-communication-to-the-server-failed-solved.jpg","datePublished":"2020-06-13T13:32:01+00:00","dateModified":"2020-12-16T16:34:26+00:00","author":{"@id":"https:\/\/learncctv.com\/#\/schema\/person\/2f21941fc3f450f670146e9ed189e38a"},"description":"If you are trying to set up your Hikvision device and the message \u201cCommunication to Server Failed\u201d shows up, probably the DNS configuration is not correct.","breadcrumb":{"@id":"https:\/\/learncctv.com\/hikvision-communication-to-server-failed\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/learncctv.com\/hikvision-communication-to-server-failed\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/learncctv.com\/hikvision-communication-to-server-failed\/#primaryimage","url":"https:\/\/learncctv.com\/wp-content\/uploads\/2020\/06\/Hikvision-communication-to-the-server-failed-solved.jpg","contentUrl":"https:\/\/learncctv.com\/wp-content\/uploads\/2020\/06\/Hikvision-communication-to-the-server-failed-solved.jpg","width":509,"height":413,"caption":"Hikvision communication to the server failed solved"},{"@type":"BreadcrumbList","@id":"https:\/\/learncctv.com\/hikvision-communication-to-server-failed\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/learncctv.com\/"},{"@type":"ListItem","position":2,"name":"Hikvision communication to server failed (solved)"}]},{"@type":"WebSite","@id":"https:\/\/learncctv.com\/#website","url":"https:\/\/learncctv.com\/","name":"Learn CCTV.com","description":"The place where you can learn CCTV","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/learncctv.com\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/learncctv.com\/#\/schema\/person\/2f21941fc3f450f670146e9ed189e38a","name":"Claudemir Martins","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/learncctv.com\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/35af46e18600905d33ae99019d429631?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/35af46e18600905d33ae99019d429631?s=96&d=mm&r=g","caption":"Claudemir Martins"},"description":"Claudemir Martins is a former Samsung Engineer with 19+ years of experience in the surveillance industry. He has been traveling around 17 different countries to teach people how to design, and install CCTV systems. He is currently working for Axis Communications as a Technical Services Engineer and living in the United States with his family.","sameAs":["https:\/\/learncctv.com","https:\/\/www.facebook.com\/learncctvnow"],"url":"https:\/\/learncctv.com\/author\/claudemir-martinsgmail-com\/"}]}},"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/learncctv.com\/wp-json\/wp\/v2\/posts\/17737"}],"collection":[{"href":"https:\/\/learncctv.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/learncctv.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/learncctv.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/learncctv.com\/wp-json\/wp\/v2\/comments?post=17737"}],"version-history":[{"count":11,"href":"https:\/\/learncctv.com\/wp-json\/wp\/v2\/posts\/17737\/revisions"}],"predecessor-version":[{"id":21803,"href":"https:\/\/learncctv.com\/wp-json\/wp\/v2\/posts\/17737\/revisions\/21803"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/learncctv.com\/wp-json\/wp\/v2\/media\/17739"}],"wp:attachment":[{"href":"https:\/\/learncctv.com\/wp-json\/wp\/v2\/media?parent=17737"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/learncctv.com\/wp-json\/wp\/v2\/categories?post=17737"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/learncctv.com\/wp-json\/wp\/v2\/tags?post=17737"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}