{"id":20314,"date":"2020-09-28T16:40:16","date_gmt":"2020-09-28T21:40:16","guid":{"rendered":"https:\/\/learncctv.com\/?p=20314"},"modified":"2020-12-28T10:46:35","modified_gmt":"2020-12-28T15:46:35","slug":"hikvison-error-code-47","status":"publish","type":"post","link":"https:\/\/learncctv.com\/hikvison-error-code-47\/","title":{"rendered":"Hikvison error code 47 (solved)"},"content":{"rendered":"<p style=\"text-align: justify; cursor: text;\">In this article, I show how to solve the Hikvision error code 47.<\/p>\n<p style=\"text-align: justify; cursor: text;\">The <strong>error code 47<\/strong> is common on iPhones using the <strong>Hik-Connect<\/strong> or<strong> iVMS-4500<\/strong>.<\/p>\n<p style=\"text-align: justify;\">There&#8217;s a temporary and a permanent fix for the error. Let&#8217;s take a look at them.<\/p>\n<h2 style=\"text-align: justify; cursor: text;\">What causes the error<\/h2>\n<p style=\"text-align: justify;\">The error occurs when the Hikvision server forces the app to authenticate again.<\/p>\n<p><span data-preserver-spaces=\"true\">It&#8217;s common to see errors such as &#8220;<\/span><strong><em><span data-preserver-spaces=\"true\">user does not exist<\/span><\/em><\/strong><span data-preserver-spaces=\"true\">&#8221; or &#8220;<\/span><strong><em><span data-preserver-spaces=\"true\">user ID unavailable<\/span><\/em><\/strong><span data-preserver-spaces=\"true\">&#8221; or something similar indicating the authentication has expired.<\/span><\/p>\n<p style=\"text-align: justify; cursor: text;\">This error could be related to some server glitch or a rule to force the video stream to stop to save bandwidth when the app is idle. Anyway, let&#8217;s see how to solve that.&nbsp;<\/p>\n<h2 style=\"text-align: justify; cursor: text;\">How to fix the Hikvision error code 47<\/h2>\n<p style=\"text-align: justify; cursor: text;\">Let&#8217;s take a look at the two options to solve the Hikvision error 47.<\/p>\n<ol>\n<li style=\"text-align: justify; cursor: text;\">Temporary fix;<\/li>\n<li style=\"text-align: justify; cursor: text;\">Permanent solution.<\/li>\n<\/ol>\n<h3 style=\"text-align: justify;\">Temporary fix<\/h3>\n<p style=\"text-align: justify;\">For a quick temporary solution, just reload the video stream.&nbsp;<\/p>\n<p style=\"text-align: justify; cursor: text;\">On the <a href=\"https:\/\/learncctv.com\/how-to-setup-the-hik-connect\/\" target=\"_blank\" style=\"outline: none;\" rel=\"noopener\">Hik-connect app<\/a><strong>,<\/strong> press the &#8220;<em><strong>pause<\/strong><\/em>&#8221; and &#8220;<em><strong>play<\/strong><\/em>&#8221; button, as shown below.<\/p>\n<p><span><img decoding=\"async\" alt=\"Hik-connect play button\" data-id=\"20319\" width=\"308\" data-init-width=\"450\" height=\"439\" data-init-height=\"642\" title=\"Hik-connect play button\" loading=\"lazy\" src=\"https:\/\/learncctv.com\/wp-content\/uploads\/2020\/09\/Hik-connect-play-button.jpg\" data-width=\"308\" data-height=\"439\" style=\"\"><\/span><\/p>\n<p style=\"text-align: justify; cursor: text;\">A similar solution can be used with the<a href=\"https:\/\/learncctv.com\/how-to-setup-hikvision-ivms-4500\/\" target=\"_blank\" style=\"outline: none;\" rel=\"noopener\"> iVMS-4500<\/a> app.<\/p>\n<p style=\"cursor: text;\">On the devices menu, select the camera and click &#8220;<em><strong>Start Live View<\/strong><\/em>&#8220;<\/p>\n<p><span><img decoding=\"async\" alt=\"Hikvision iVMS 4500 Start Live View\" data-id=\"20321\" width=\"300\" data-init-width=\"450\" height=\"459\" data-init-height=\"689\" title=\"Hikvision iVMS 4500 Start Live View\" loading=\"lazy\" src=\"https:\/\/learncctv.com\/wp-content\/uploads\/2020\/09\/Hikvision-iVMS-4500-Start-Live-View.jpg\" data-width=\"300\" data-height=\"459\" style=\"\"><\/span><\/p>\n<p style=\"text-align: justify;\">Alternatively, you can close and re-open the app to restart the connection.<\/p>\n<p style=\"text-align: justify;\">Either way, the app authenticates again with the server.<\/p>\n<h3 style=\"text-align: justify;\">Permanent solution<\/h3>\n<p style=\"text-align: justify;\">The permanent solution for the <strong>Hikvision error code 47<\/strong> is to change the camera configuration from local to remote connection using the <strong>hik-domain<\/strong> option.<\/p>\n<p style=\"text-align: justify; cursor: text;\">Using the hik-domain is the best solution overall to have a better experience with the app because you can have local and remote access transparently.<\/p>\n<p style=\"text-align: justify; cursor: text;\">To change from local configuration to hik-domain, follow the steps below.<\/p>\n<ul style=\"cursor: text;\">\n<li style=\"text-align: justify; cursor: text;\">Open the app;<\/li>\n<li style=\"text-align: justify; cursor: text;\">Select the camera and click the edit button;<\/li>\n<li style=\"text-align: justify; cursor: text;\">Change the register mode to Hik-Connect Domain<\/li>\n<li style=\"text-align: justify; cursor: text;\">Save the configuration.<\/li>\n<\/ul>\n<p>The picture below shows the details.<\/p>\n<p><span><img decoding=\"async\" alt=\"Hikvision iVMS-4500 Remote configuration\" data-id=\"20334\" width=\"300\" data-init-width=\"450\" height=\"617\" data-init-height=\"925\" title=\"Hikvision iVMS-4500 Remote configuration\" loading=\"lazy\" src=\"https:\/\/learncctv.com\/wp-content\/uploads\/2020\/09\/Hikvision-iVMS-4500-Remote-configuration.jpg\" data-width=\"300\" data-height=\"617\" style=\"\"><\/span><\/p>\n<p>Hik-connect domain configuration<\/p>\n<p style=\"text-align: justify;\">That should solve the problem.<\/p>\n<p style=\"text-align: justify; cursor: text;\">The previous picture shows the configuration on the&nbsp; iVMS-4500 App.<\/p>\n<p style=\"text-align: justify; cursor: text;\">I highly recommend you to start using the <a href=\"https:\/\/learncctv.com\/how-to-setup-the-hik-connect\/\" target=\"_blank\" style=\"outline: none;\" rel=\"noopener\">Hik-connect App<\/a> instead.<\/p>\n<h2 style=\"text-align: justify; cursor: text;\">Extra information<\/h2>\n<p style=\"text-align: justify; cursor: text;\">It&#8217;s always a good idea to keep your system updated.<\/p>\n<p style=\"text-align: justify; cursor: text;\">Check if there&#8217;s an upgrade available for your security camera, recorder, or App.<\/p>\n<p style=\"text-align: justify; cursor: text;\">You can visit the <a href=\"https:\/\/us.hikvision.com\/en\" target=\"_blank\" style=\"outline: none;\" rel=\"noopener\">Hikvision website<\/a> to look for the latest updates.<\/p>\n<h2 style=\"text-align: justify; cursor: text;\">Conclusion<\/h2>\n<p style=\"text-align: justify; cursor: text;\">You can solve the Hikvision error code 47 by changing the app configuration.<\/p>\n<p style=\"text-align: justify; cursor: text;\">Unfortunately, problems like that keep coming every time there&#8217;s a new update to the manufacturer server or a new version of the App.<\/p>\n<p style=\"text-align: justify; cursor: text;\">Keep an eye on those changes to have your system always working fine.<\/p>\n<p style=\"text-align: justify; cursor: text;\">I hope this article can help you; please share it with your friends.<\/p>\n<h2 style=\"text-align: justify; cursor: text;\">Related articles<\/h2>\n<p style=\"text-align: justify; cursor: text;\">Here are some related articles that can help you.<\/p>\n<p style=\"text-align: justify; cursor: text;\"><a href=\"https:\/\/learncctv.com\/hikvision-communication-to-server-failed\/\" style=\"outline: none;\" target=\"_blank\" rel=\"noopener\">Hikvision communication to server failed<\/a><\/p>\n<p style=\"text-align: justify; cursor: text;\"><a href=\"https:\/\/learncctv.com\/hikvision-communication-to-server-failed\/\" style=\"outline: none; cursor: text;\" target=\"_blank\" rel=\"noopener\">How to enable DHCP on Hikvision DVR<\/a><\/p>\n<p style=\"text-align: justify; cursor: text;\"><a href=\"https:\/\/learncctv.com\/hikvision-no-more-ip-camera-allowed\/\" style=\"outline: none; cursor: text;\" target=\"_blank\" rel=\"noopener\">Hikvision &#8211; No more IP cameras allowed error<\/a><\/p>\n<p style=\"text-align: justify; cursor: text;\"><a href=\"https:\/\/learncctv.com\/hikvision-port-forwarding\/\" style=\"outline: none; cursor: text;\" target=\"_blank\" rel=\"noopener\">Hikvision port forwarding (step-by-step)<\/a><\/p>\n<p style=\"text-align: justify; cursor: text;\"><a href=\"https:\/\/learncctv.com\/default-ports-for-hikvision-dvr\/\" style=\"outline: none; cursor: text;\" target=\"_blank\" rel=\"noopener\">Default port for Hikvision DVR\/NVR<\/a><\/p>\n<p style=\"text-align: justify; cursor: text;\"><a href=\"https:\/\/learncctv.com\/hikvision-hdd-error-how-to-fix\/\" style=\"outline: none; cursor: text;\" target=\"_blank\" rel=\"noopener\">Hikvision HDD error (How to fix)<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In this article, I show how to solve the Hikvision error code 47. The error code 47 is common on iPhones using the Hik-Connect or iVMS-4500. There&#8217;s a temporary and a permanent fix for the error. Let&#8217;s take a look at them. What causes the error The error occurs when the Hikvision server forces the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":20344,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[212],"tags":[],"class_list":["post-20314","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hikvision"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Hikvison error code 47 (solved) - Learn CCTV.com<\/title>\n<meta name=\"description\" content=\"In this article, I show how to solve the Hikvision error code 47. 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