{"id":20349,"date":"2020-09-29T10:52:03","date_gmt":"2020-09-29T15:52:03","guid":{"rendered":"https:\/\/learncctv.com\/?p=20349"},"modified":"2020-12-28T11:45:50","modified_gmt":"2020-12-28T16:45:50","slug":"hik-connect-device-added-by-other-users","status":"publish","type":"post","link":"https:\/\/learncctv.com\/hik-connect-device-added-by-other-users\/","title":{"rendered":"Hik-connect device added by other users (solution)"},"content":{"rendered":"<p style=\"text-align: justify; cursor: text;\"><span data-preserver-spaces=\"true\">In this article, I show how to fix the problem with a smartphone app or software that displays the message &#8220;<\/span><strong><em><span data-preserver-spaces=\"true\">The device is added by other users<\/span><\/em><\/strong><span data-preserver-spaces=\"true\">&#8221; or a similar message when adding a new <\/span><a href=\"https:\/\/amzn.to\/33aEWPg\" target=\"_blank\" rel=\"noopener\"><span data-preserver-spaces=\"true\">Hikvision camera<\/span><\/a><span data-preserver-spaces=\"true\"> or recorder to the Hik-connect.<\/span><\/p>\n<p><span><img decoding=\"async\" alt=\"Operation failed The device is added by other users\" data-id=\"20351\" width=\"564\" data-init-width=\"564\" height=\"176\" data-init-height=\"176\" title=\"Operation failed The device is added by other users\" loading=\"lazy\" src=\"https:\/\/learncctv.com\/wp-content\/uploads\/2020\/09\/Operation-failed-The-device-is-added-bu-other-users.jpg\" data-width=\"564\" data-height=\"176\"><\/span><\/p>\n<p style=\"cursor: text; text-align: justify;\"><span data-preserver-spaces=\"true\">Another common message is, &#8220;<\/span><strong><em><span data-preserver-spaces=\"true\">The device has already been added by another account<\/span><\/em><\/strong><span data-preserver-spaces=\"true\">.&#8221; It&#8217;s basically the same issue, and here you will learn how to fix it.<\/span><\/p>\n<p><span><img decoding=\"async\" alt=\"Hikvision message the device has already been added by another account\" data-id=\"20360\" width=\"378\" data-init-width=\"378\" height=\"228\" data-init-height=\"228\" title=\"Hikvision message the device has already been added by another account\" loading=\"lazy\" src=\"https:\/\/learncctv.com\/wp-content\/uploads\/2020\/09\/Hikvision-message-the-device-has-already-been-added-by-another-account-Iphone.jpg\" data-width=\"378\" data-height=\"228\"><\/span><\/p>\n<p>Error message on the Iphone<\/p>\n<p style=\"cursor: text; text-align: justify;\"><span data-preserver-spaces=\"true\">The error shows up on Android or iPhone devices with similar messages.<\/span><\/p>\n<h2 style=\"cursor: text;\"><span data-preserver-spaces=\"true\">What causes the error<\/span><\/h2>\n<p style=\"cursor: text; text-align: justify;\"><span data-preserver-spaces=\"true\">Hikvision limits the number of devices per account.<\/span><\/p>\n<p style=\"cursor: text; text-align: justify;\"><span data-preserver-spaces=\"true\">You can add only one IP camera, DVR, or NVR to a user account.<\/span><\/p>\n<p style=\"cursor: text; text-align: justify;\"><span data-preserver-spaces=\"true\">The message &#8220;<strong><em><span data-preserver-spaces=\"true\">The device is added by other users&#8221; <\/span><\/em><\/strong><span data-preserver-spaces=\"true\">indicates that somebody else is already added the camera or recorder to the<\/span><\/span><a href=\"https:\/\/learncctv.com\/how-to-setup-the-hik-connect\/\" target=\"_blank\" style=\"outline: none;\" rel=\"noopener\"><span data-preserver-spaces=\"true\"><span data-preserver-spaces=\"true\"> Hik-connect<\/span><\/span><\/a><span data-preserver-spaces=\"true\"><span data-preserver-spaces=\"true\"> platform.<\/span><\/span><\/p>\n<p style=\"cursor: text; text-align: justify;\"><span data-preserver-spaces=\"true\"><span data-preserver-spaces=\"true\">This limitation is not a glitch on the system, but only a security measure Hikvision takes to prevent the user&#8217;s devices from been added to other accounts.<\/span><\/span><\/p>\n<h2 style=\"cursor: text;\"><span data-preserver-spaces=\"true\">Fix \u201cThe device is added by other users\u201d error<\/span><\/h2>\n<p style=\"cursor: text; text-align: justify;\"><span data-preserver-spaces=\"true\">To fix the &#8220;<\/span><em><span data-preserver-spaces=\"true\">The device is added by other users<\/span><\/em><span data-preserver-spaces=\"true\">&#8221; error, you need to unbind the device from the Hik-connect account, so it becomes available for a new binding.<\/span><\/p>\n<p style=\"cursor: text; text-align: justify;\"><span data-preserver-spaces=\"true\">There are different ways to fix this problem.<\/span><\/p>\n<ul>\n<li style=\"cursor: text; text-align: justify;\"><span data-preserver-spaces=\"true\">Using the Hik-connect app;<\/span><\/li>\n<li style=\"cursor: text; text-align: justify;\">Using the SADP tool.<\/li>\n<\/ul>\n<p style=\"cursor: text; text-align: justify;\"><span data-preserver-spaces=\"true\">Let&#8217;s take a look at them.<\/span><\/p>\n<h3 style=\"cursor: text;\"><span data-preserver-spaces=\"true\">Using the Hik-connect app<\/span><\/h3>\n<p style=\"cursor: text; text-align: justify;\"><span data-preserver-spaces=\"true\">You can use the Hik-connect app to unbind the device from the account.<\/span><\/p>\n<p style=\"cursor: text; text-align: justify;\"><span data-preserver-spaces=\"true\">Use an <strong>Android&nbsp;<\/strong>phone. There&#8217;s a small problem with <strong>iPhones <\/strong>(more on that later).<\/span><\/p>\n<p style=\"cursor: text; text-align: justify;\"><span data-preserver-spaces=\"true\" style=\"\">Your smartphone and device (camera or recorder) must be in the same network.<\/span><\/p>\n<p style=\"cursor: text; text-align: justify;\"><span data-preserver-spaces=\"true\">During the setup (adding a device) on an Android phone, an <strong>Unbind button<\/strong> is available to allow you to unlink the device from the Hik-connect account.<\/span><\/p>\n<p><span><img decoding=\"async\" alt=\"Hikvision Unbind device button\" data-id=\"20366\" width=\"300\" data-init-width=\"457\" height=\"309\" data-init-height=\"471\" title=\"Hikvision Unbind device button\" loading=\"lazy\" src=\"https:\/\/learncctv.com\/wp-content\/uploads\/2020\/09\/Hikvision-Unbind-device-button.jpg\" data-width=\"300\" data-height=\"309\"><\/span><\/p>\n<p>Android Phone &#8211; Unbind Device<\/p>\n<p style=\"cursor: text; text-align: justify;\"><span data-preserver-spaces=\"true\">Click the &#8220;<\/span><strong><em><span data-preserver-spaces=\"true\">Unbind Device<\/span><\/em><\/strong><span data-preserver-spaces=\"true\">&#8221; button and enter the credentials (user name and password) to complete the operation. A captcha code verification may be required.<\/span><\/p>\n<p><span><img decoding=\"async\" alt=\"Hikvision Unbind device button credentials\" data-id=\"20368\" width=\"300\" data-init-width=\"463\" height=\"304\" data-init-height=\"469\" title=\"Hikvision Unbind device button credentials\" loading=\"lazy\" src=\"https:\/\/learncctv.com\/wp-content\/uploads\/2020\/09\/Hikvision-Unbind-device-button-credentials.jpg\" data-width=\"300\" data-height=\"304\" style=\"\"><\/span><\/p>\n<p>Android phone &#8211; Unbind confirmation<\/p>\n<p style=\"cursor: text; text-align: justify;\"><span data-preserver-spaces=\"true\">And that&#8217;s it. You may see the message &#8220;<em>The device is unbond from the account<\/em>&#8220;.<\/span><\/p>\n<p><span><img decoding=\"async\" alt=\"The device is unbound from the account\" data-id=\"20374\" width=\"443\" data-init-width=\"443\" height=\"79\" data-init-height=\"79\" title=\"The device is unbound from the account\" loading=\"lazy\" src=\"https:\/\/learncctv.com\/wp-content\/uploads\/2020\/09\/The-device-is-unbound-from-the-account.jpg\" data-width=\"443\" data-height=\"79\"><\/span><\/p>\n<p style=\"cursor: text; text-align: justify;\"><span data-preserver-spaces=\"true\">And now, your device is no longer tied to the Hik-connect account.<\/span><\/p>\n<p style=\"cursor: text; text-align: justify;\"><span data-preserver-spaces=\"true\">You can start the process all again and add your Hikvision camera or recorder.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">Sometimes the &#8220;<\/span><strong><em><span data-preserver-spaces=\"true\">Unbind button<\/span><\/em><\/strong><span data-preserver-spaces=\"true\">&#8221; does not show up on iPhones, so it&#8217;s necessary to temporarily use an Android phone to complete the unbinding process.<\/span><\/p>\n<p style=\"cursor: text; text-align: justify;\"><span data-preserver-spaces=\"true\">Let&#8217;s move to the other methods&#8230;<\/span><\/p>\n<h3 style=\"cursor: text;\"><span data-preserver-spaces=\"true\">Use the SADP tool to unbind the device<\/span><\/h3>\n<p style=\"cursor: text; text-align: justify;\"><span data-preserver-spaces=\"true\">The SADP tool is handy to manage Hikvision devices.<\/span><\/p>\n<p style=\"cursor: text; text-align: justify;\"><span data-preserver-spaces=\"true\">You can use it to solve the problem with the device is added by other users.<\/span><\/p>\n<p style=\"cursor: text; text-align: justify;\"><span data-preserver-spaces=\"true\">Here&#8217;s the step-by-step to do that.<\/span><\/p>\n<ul>\n<li style=\"cursor: text; text-align: justify;\"><span data-preserver-spaces=\"true\">Open the SADP tool;<\/span><\/li>\n<li style=\"cursor: text; text-align: justify;\"><span data-preserver-spaces=\"true\">Select the camera or recorder;<\/span><\/li>\n<li style=\"cursor: text; text-align: justify;\"><span data-preserver-spaces=\"true\">Click the &#8220;Unbind&#8221; button.<\/span><\/li>\n<\/ul>\n<p><span><img decoding=\"async\" alt=\"SADP Tool Unbind Button\" data-id=\"20376\" width=\"719\" data-init-width=\"1427\" height=\"394\" data-init-height=\"782\" title=\"SADP Tool Unbind Button\" loading=\"lazy\" src=\"https:\/\/learncctv.com\/wp-content\/uploads\/2020\/09\/SADP-Tool-Unbind-Button.jpg\" data-width=\"719\" data-height=\"394\"><\/span><\/p>\n<p>SADP Tool &#8211; Unbind button (click to enlarge)<\/p>\n<p style=\"cursor: text; text-align: justify;\"><span data-preserver-spaces=\"true\">You may see a confirmation message.<\/span><\/p>\n<p><span><img decoding=\"async\" alt=\"Unbind successful message\" data-id=\"20379\" width=\"288\" data-init-width=\"288\" height=\"43\" data-init-height=\"43\" title=\"Unbind successful message\" loading=\"lazy\" src=\"https:\/\/learncctv.com\/wp-content\/uploads\/2020\/09\/Unbind-successful-message.jpg\" data-width=\"288\" data-height=\"43\"><\/span><\/p>\n<p style=\"cursor: text; text-align: justify;\"><span data-preserver-spaces=\"true\">And that&#8217;s all. Your problem is solved.<\/span><\/p>\n<h2 style=\"text-align: justify; cursor: text;\">Related articles<\/h2>\n<p style=\"text-align: justify; cursor: text;\">Here are some related articles that can help you.<\/p>\n<p style=\"text-align: justify; cursor: text;\"><a href=\"https:\/\/learncctv.com\/hikvision-communication-to-server-failed\/\" style=\"outline: none;\" target=\"_blank\" rel=\"noopener\">Hikvision communication to server failed<\/a><\/p>\n<p style=\"text-align: justify; cursor: text;\"><a href=\"https:\/\/learncctv.com\/hikvision-communication-to-server-failed\/\" style=\"outline: none; cursor: text;\" target=\"_blank\" rel=\"noopener\">How to enable DHCP on Hikvision DVR<\/a><\/p>\n<p style=\"text-align: justify; cursor: text;\"><a href=\"https:\/\/learncctv.com\/hikvision-no-more-ip-camera-allowed\/\" style=\"outline: none; cursor: text;\" target=\"_blank\" rel=\"noopener\">Hikvision &#8211; No more IP cameras allowed error<\/a><\/p>\n<p style=\"text-align: justify; cursor: text;\"><a href=\"https:\/\/learncctv.com\/hikvision-port-forwarding\/\" style=\"outline: none; cursor: text;\" target=\"_blank\" rel=\"noopener\">Hikvision port forwarding (step-by-step)<\/a><\/p>\n<p style=\"text-align: justify; cursor: text;\"><a href=\"https:\/\/learncctv.com\/default-ports-for-hikvision-dvr\/\" style=\"outline: none; cursor: text;\" target=\"_blank\" rel=\"noopener\">Default port for Hikvision DVR\/NVR<\/a><\/p>\n<p style=\"text-align: justify; cursor: text;\"><a href=\"https:\/\/learncctv.com\/hikvision-hdd-error-how-to-fix\/\" style=\"outline: none; cursor: text;\" target=\"_blank\" rel=\"noopener\">Hikvision HDD error (How to fix)<\/a><\/p>\n<h3 style=\"cursor: text;\"><span data-preserver-spaces=\"true\">Conclusion<\/span><\/h3>\n<p style=\"cursor: text; text-align: justify;\"><span data-preserver-spaces=\"true\">Now you know how to fix the device is added by other users issue.<\/span><\/p>\n<p style=\"cursor: text; text-align: justify;\"><span data-preserver-spaces=\"true\">For extra information please visit the <\/span><a href=\"https:\/\/us.hikvision.com\/en\" target=\"_blank\" rel=\"noopener\"><span data-preserver-spaces=\"true\">Hikvision website<\/span><\/a><span data-preserver-spaces=\"true\">.<\/span><\/p>\n<p style=\"cursor: text; text-align: justify;\"><span data-preserver-spaces=\"true\">As you can see, the process is simple, but sometimes people don&#8217;t have such information and need some help, so please share this article with your friends.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In this article, I show how to fix the problem with a smartphone app or software that displays the message &#8220;The device is added by other users&#8221; or a similar message when adding a new Hikvision camera or recorder to the Hik-connect. Another common message is, &#8220;The device has already been added by another account.&#8221; [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":20383,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[212],"tags":[],"class_list":["post-20349","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hikvision"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Hik-connect device added by other users (solution) - Learn CCTV.com<\/title>\n<meta name=\"description\" content=\"In this article, I show how to fix the problem with a smartphone app that displays the message &quot;The device is added by other users&quot;\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/learncctv.com\/hik-connect-device-added-by-other-users\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Hik-connect device added by other users (solution) - 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