{"id":20726,"date":"2020-10-02T14:02:18","date_gmt":"2020-10-02T19:02:18","guid":{"rendered":"https:\/\/learncctv.com\/?p=20726"},"modified":"2020-10-02T14:03:37","modified_gmt":"2020-10-02T19:03:37","slug":"ivms-4500-error-codes","status":"publish","type":"post","link":"https:\/\/learncctv.com\/ivms-4500-error-codes\/","title":{"rendered":"iVMS-4500 error codes (troubleshooting)"},"content":{"rendered":"

The Hikvision <\/span>iVMS-4500 app<\/span><\/strong> allows users to connect to the devices remotely.<\/span><\/p>\n

If you are facing some issues with this app, please look at the table below.<\/p>\n

\"iVMS-4500<\/span><\/p>\n

Here I list the common iVMS-4500 error codes<\/strong> and the solution for the problem.<\/p>\n

==> Please also check the related articles<\/a> at the bottom of this article.<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
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iVMS-4500 error<\/p>\n<\/th>\n

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Possible reasons<\/strong><\/p>\n<\/th>\n

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Troubleshooting<\/strong><\/p>\n<\/th>\n<\/tr>\n<\/thead>\n

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error code 1<\/p>\n<\/td>\n

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  • Wrong Username or password.<\/li>\n<\/ul>\n<\/td>\n
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  • Double-check the username and password and enter the credentials again.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
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error code 4<\/p>\n<\/td>\n

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  • This error is related to the wrong channel number on the device<\/li>\n<\/ul>\n<\/td>\n
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  • Unhide the channel on the DVR or NVR.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
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error code 7<\/p>\n<\/td>\n

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  • The device is offline due to network failure or connection timeout.<\/li>\n<\/ul>\n<\/td>\n
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  • Check your Internet connection and the device configuration to make sure it’s using the correct network information.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
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error code 9<\/p>\n<\/td>\n

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  • No data received from the device.<\/li>\n<\/ul>\n<\/td>\n
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  • Check your network for poor Internet connection and tmeouts.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
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error code 10<\/p>\n<\/td>\n

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  • There’s a timeout while receiving data from the device.<\/li>\n<\/ul>\n<\/td>\n
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  • Check the network for poor connection, low bandwidth and timeouts.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
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error code 43<\/p>\n<\/td>\n

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  • The device is using an invalid IP address or domain name.<\/li>\n
  •  The IP address or port number used for the HiDDNS is not correct.<\/li>\n<\/ul>\n<\/td>\n
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  • Double-check the IP address and domain name.<\/li>\n
  • Double-check the IP address and port number for the HiDDNS.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
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error code 47<\/p>\n<\/td>\n

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  • The user was not found<\/li>\n<\/ul>\n<\/td>\n
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  • Update the iVMS-4500 to the lastest version or use Hik-connect with a remote domain configuration.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
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error code 55<\/p>\n<\/td>\n

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  • Unauthorized IP address. There’s a limitation to access the device.<\/li>\n<\/ul>\n<\/td>\n
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  • Check in Security configuration and look for IP address filters.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
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error code 56<\/p>\n<\/td>\n

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  • MAC addresses login limitation is enabled.<\/li>\n<\/ul>\n<\/td>\n
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  • Check the security and change the MAC address limitation.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
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error code 73<\/p>\n<\/td>\n

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  • Port forwarding missconfiguration.<\/li>\n<\/ul>\n<\/td>\n
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  • Check the router Port forwarding configuration or enable the Hik-connect .<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
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error code 153<\/p>\n<\/td>\n

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  • The device is locked due to too many consecutives wrong login attempts.<\/li>\n<\/ul>\n<\/td>\n
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  • The device is automatically unlocked after 30 minutes or you can reload it to speed up the process.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
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error code 8200<\/p>\n<\/td>\n

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  • Encryption error<\/li>\n<\/ul>\n<\/td>\n
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