{"id":24538,"date":"2021-04-13T18:28:36","date_gmt":"2021-04-13T23:28:36","guid":{"rendered":"https:\/\/learncctv.com\/?p=24538"},"modified":"2021-04-13T18:29:57","modified_gmt":"2021-04-13T23:29:57","slug":"ivms-4500-not-working-on-mobile-data","status":"publish","type":"post","link":"https:\/\/learncctv.com\/ivms-4500-not-working-on-mobile-data\/","title":{"rendered":"iVMS-4500 Not Working On Mobile Data (solved)"},"content":{"rendered":"<p style=\"text-align: justify;\">In this article, I talk about the iVMS-4500 not working on mobile data and how to solve this issue by checking some basic things in your network and configuration.<\/p>\n<p style=\"text-align: justify; cursor: text;\">Let&#8217;s take a look at how to fix this problem.<\/p>\n<h2 style=\"text-align: justify; cursor: text;\">Why is the i-VMS-4500 not working on Mobile Data?<\/h2>\n<p style=\"text-align: justify; cursor: text;\">Even if the Hikvision i-VMS-4500 is working correctly via Wi-Fi, sometimes it simply doesn&#8217;t work while connected to 3G, 4G, LTE, or even on the new 5G.<\/p>\n<p style=\"text-align: justify; cursor: text;\">Most of the time, the problem is related to a <strong>closed (logical) port<\/strong> in your router, a <strong>misconfiguration i<\/strong>n the network, or the<strong> lack of enough bandwidth<\/strong>.<\/p>\n<p style=\"text-align: justify; cursor: text;\">Sometimes the problem is also related to a firmware or App update.<\/p>\n<p style=\"text-align: justify; cursor: text;\">Don&#8217;t worry; let&#8217;s just dig into these different problems and work on a solution.<\/p>\n<h2 style=\"text-align: justify; cursor: text;\">How to fix the i-VMS-4500 not working on Mobile Data<\/h2>\n<p style=\"text-align: justify; cursor: text;\">It&#8217;s time to take a look at each one of the possible ways to fix the problem.<\/p>\n<h3 style=\"text-align: justify; cursor: text;\">Open the port on your router<\/h3>\n<p style=\"text-align: justify; cursor: text;\">Port forwarding is the fastest way to fix a problem related to a closed port.<\/p>\n<p style=\"text-align: justify; cursor: text;\">Please make sure you know what ports are used by your Hikvision IP camera, DVR, or NVR, login into your router, and forward them to your device. It&#8217;s pretty simple.<\/p>\n<p style=\"text-align: justify; cursor: text;\">The following picture shows the port information in the Hikvision DVR menu.<\/p>\n<p><span><img decoding=\"async\" alt=\"Hikvision DVR Port Numbers\" data-id=\"16069\" width=\"719\" data-init-width=\"727\" height=\"346\" data-init-height=\"350\" title=\"Hikvision DVR Port Numbers\" loading=\"lazy\" src=\"https:\/\/learncctv.com\/wp-content\/uploads\/2020\/05\/Hikvision-DVR-Port-Numbers.jpg\" data-width=\"719\" data-height=\"346\"><\/span><\/p>\n<p style=\"text-align: justify; cursor: text;\">The picture below shows an example of the ports forwarded in the router.<\/p>\n<p><span><img decoding=\"async\" alt=\"Port forwarding for Hikvision Error 41\" data-id=\"17263\" width=\"719\" data-init-width=\"731\" height=\"323\" data-init-height=\"328\" title=\"Port forwarding for Hikvision Error 41\" loading=\"lazy\" src=\"https:\/\/learncctv.com\/wp-content\/uploads\/2020\/06\/Port-forwarding-for-Hikvision-Error-41.jpg\" data-width=\"719\" data-height=\"323\"><\/span><\/p>\n<p style=\"text-align: justify; cursor: text;\">That&#8217;s pretty simple, right?<\/p>\n<p style=\"text-align: justify; cursor: text;\">The ports on your DVR may be different from mine; plase check it.<\/p>\n<p style=\"text-align: justify; cursor: text;\">Let&#8217;s take a look at other things&#8230;<\/p>\n<h3 style=\"text-align: justify; cursor: text;\">Fix the network configuration<\/h3>\n<p style=\"text-align: justify; cursor: text;\">In order to work, your device must have the correct network configuration,&nbsp;<\/p>\n<p style=\"text-align: justify; cursor: text;\">Login into your IP camera, DVR or NVR and make sure the following information are corrected configured.<\/p>\n<ul>\n<li style=\"text-align: justify; cursor: text;\">IP address;<\/li>\n<li>Subnet mask<\/li>\n<li style=\"text-align: justify; cursor: text;\">Default Gateway;<\/li>\n<li style=\"text-align: justify; cursor: text;\">DDNS<\/li>\n<\/ul>\n<p><span><img decoding=\"async\" alt=\"Hikvision Camera Network Configuration\" data-id=\"24558\" width=\"639\" data-init-width=\"984\" height=\"515\" data-init-height=\"793\" title=\"Hikvision Camera Network Configuration\" loading=\"lazy\" src=\"https:\/\/learncctv.com\/wp-content\/uploads\/2021\/04\/Hikvision-Camera-Network-Configuration.jpg\" data-width=\"639\" data-height=\"515\" style=\"\"><\/span><\/p>\n<p style=\"text-align: justify; cursor: text;\">As you can see, all the network information is set in the device.<\/p>\n<p style=\"text-align: justify; cursor: text;\">You can mark the DHCP checkbox to get the information and uncheck later, so you will guarantee to have the correct network information for your device.<\/p>\n<h3 style=\"text-align: justify; cursor: text;\">Check your network bandwidth<\/h3>\n<p style=\"text-align: justify; cursor: text;\">Make sure your network has enough bandwidth for your cameras and recorders.<\/p>\n<p><span data-preserver-spaces=\"true\">Visit the&nbsp;<\/span><a href=\"https:\/\/www.speedtest.net\/\" style=\"outline: none;\" target=\"_blank\" rel=\"noopener\"><span data-preserver-spaces=\"true\">speedtest.net<\/span><\/a><span data-preserver-spaces=\"true\">&nbsp;website to check the network bandwidth. The upload speed where your cameras are located should be enough for the total traffic.<\/span><\/p>\n<p style=\"cursor: text; text-align: justify;\"><span data-preserver-spaces=\"true\" style=\"cursor: text;\">The total bandwidth necessary depends on different factors, but around 1Mbps per camera is more than enough to view the cameras on a mobile phone.<\/span><\/p>\n<p style=\"cursor: text; text-align: justify;\"><span data-preserver-spaces=\"true\">The picture below shows the Upload speed of <strong>58.82 Mbps<\/strong>, which is much higher than the camera&#8217;s minimum required.<\/span><\/p>\n<p><span><img decoding=\"async\" alt=\"\" data-id=\"8644\" width=\"719\" data-init-width=\"720\" height=\"255\" data-init-height=\"255\" title=\"Medindo-banda-de-Internet\" loading=\"lazy\" src=\"https:\/\/learncctv.com\/wp-content\/uploads\/2019\/07\/Medindo-banda-de-Internet.jpg\" data-width=\"719\" data-height=\"255\"><\/span><\/p>\n<p style=\"cursor: text; text-align: justify;\"><span data-preserver-spaces=\"true\">For the mobile phone is the opposite, you need to test if the download speed is good enought to receive the camera&#8217;s video stream.<\/span><\/p>\n<p style=\"cursor: text; text-align: justify;\"><span data-preserver-spaces=\"true\">The same test on the mobile phone shows the download speed of &nbsp;<strong>71.7 Mbps<\/strong>.<\/span><\/p>\n<p><span><img decoding=\"async\" alt=\"Mobile phone speed test\" data-id=\"24566\" width=\"450\" data-init-width=\"450\" height=\"185\" data-init-height=\"185\" title=\"Mobile phone speed test\" loading=\"lazy\" src=\"https:\/\/learncctv.com\/wp-content\/uploads\/2021\/04\/Mobile-phone-speed-test.jpg\" data-width=\"450\" data-height=\"185\"><\/span><\/p>\n<h3 style=\"text-align: justify; cursor: text;\">Adjust the device bitrate<\/h3>\n<p style=\"cursor: text; text-align: justify;\"><span data-preserver-spaces=\"true\">\u200bThe smartphone uses the device substream to display the video, so you can adjust it to reduce the bandwidth. Just log into the camera, DVR, or NVR and look for such a menu. The following picture shows the menu.<\/span><\/p>\n<p><span><img decoding=\"async\" alt=\"Hikvision camera substream adjustment\" data-id=\"24569\" width=\"719\" data-init-width=\"720\" height=\"534\" data-init-height=\"534\" title=\"Hikvision camera substream adjustment\" loading=\"lazy\" src=\"https:\/\/learncctv.com\/wp-content\/uploads\/2021\/04\/Hikvisio-camera-substream-adjustment.jpg\" data-width=\"719\" data-height=\"534\"><\/span><\/p>\n<h3 style=\"text-align: justify; cursor: text;\">Update the device firmware and App<\/h3>\n<p style=\"cursor: text; text-align: justify;\"><span data-preserver-spaces=\"true\">Sometimes an old version of the firmware or App can cause problems.<\/span><\/p>\n<p style=\"cursor: text; text-align: justify;\"><span data-preserver-spaces=\"true\">Check the product update menu or visit the website to look for new firmware.<\/span><\/p>\n<h2 style=\"text-align: justify; cursor: text;\">Related articles<\/h2>\n<p style=\"cursor: text;\"><a href=\"https:\/\/learncctv.com\/how-to-configure-hikvision-ip-camera\" style=\"outline: none; cursor: text;\" target=\"_blank\" rel=\"noopener\"><span data-preserver-spaces=\"true\">How to configure Hikvision IP camera<\/span><\/a><\/p>\n<p style=\"cursor: text;\"><a href=\"https:\/\/learncctv.com\/how-to-configure-hikvision-ip-camera\" style=\"outline: none; cursor: text;\" target=\"_blank\" rel=\"noopener\"><span data-preserver-spaces=\"true\"><\/span><\/a><a href=\"https:\/\/learncctv.com\/hikvision-dvr-network-setup-for-local-network-access\" style=\"outline: none;\" target=\"_blank\" rel=\"noopener\"><span data-preserver-spaces=\"true\">Hikvision DVR Network Setup (For Local Network Access)<\/span><\/a><\/p>\n<p style=\"cursor: text;\"><a href=\"https:\/\/learncctv.com\/default-ports-for-hikvision-dvr\" style=\"outline: none;\" target=\"_blank\" rel=\"noopener\"><span data-preserver-spaces=\"true\">Default ports for Hikvision DVR\/NVR<\/span><\/a><\/p>\n<p><a href=\"https:\/\/learncctv.com\/how-to-setup-a-hikvision-dvr\" style=\"outline: none;\" target=\"_blank\" rel=\"noopener\"><span data-preserver-spaces=\"true\">How to set up a Hikvision DVR (basic configuration)<\/span><\/a><\/p>\n<p><a href=\"https:\/\/learncctv.com\/hikvision-port-forwarding\" style=\"outline: none;\" target=\"_blank\" rel=\"noopener\"><span data-preserver-spaces=\"true\">Hikvision port forwarding (step-by-step)<\/span><\/a><\/p>\n<h2 style=\"text-align: justify; cursor: text;\">Conclusion<\/h2>\n<p style=\"text-align: justify;\">If you have your iVMS-4500 not working on mobile data, just follow the steps described in this article to get the results you need. If it still doesn&#8217;t work, please visit the Hikvision website to ask for support.<\/p>\n<p style=\"text-align: justify;\">Please share this article with your friends.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In this article, I talk about the iVMS-4500 not working on mobile data and how to solve this issue by checking some basic things in your network and configuration. Let&#8217;s take a look at how to fix this problem. Why is the i-VMS-4500 not working on Mobile Data? Even if the Hikvision i-VMS-4500 is working [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":24569,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[212],"tags":[],"class_list":["post-24538","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hikvision"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>iVMS-4500 Not Working On Mobile Data (solved) - Learn CCTV.com<\/title>\n<meta name=\"description\" content=\"In this article, I talk about the iVMS-4500 not working on mobile data and how to solve this issue by checking some basic things.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/learncctv.com\/ivms-4500-not-working-on-mobile-data\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"iVMS-4500 Not Working On Mobile Data (solved) - 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